Responsible play and finding support

Close the game and pause deposits. Gambling Therapy’s live support lets you speak by text with an adviser about your gambling or someone else’s. The service uses automated translation to support different languages; this does not mean a native Vietnamese speaker is always available.

Tell someone you trust what is happening and ask them to stay with you while you take the next step. If you are in immediate danger, contact emergency services where you live. Colanquan provides information, not counselling or an emergency response service.

No gambling amount is guaranteed safe for everyone. Keep rent, food, bills, education costs and debt repayments separate. Do not borrow to gamble or deposit more to recover losses. If you choose to play, decide your money and time limits beforehand and stop when either is reached.

Which warning signs deserve attention?

Hiding spending, repeatedly breaking limits, chasing losses or letting gambling affect work and family are reasons to pause and speak to someone. Gambling Therapy’s assessment helps you reflect on the impact. It is a screening resource, not a diagnosis from Colanquan.

A timeout usually pauses access for a short period defined by the operator. Self exclusion is a request to prevent further gambling because of gambling concerns. Names, durations and coverage vary; logging out or uninstalling an app does not establish that you are excluded.

1. Open the responsible gambling area in your account or contact support through the operator’s verified website.
2. Clearly request self exclusion, the duration you need and an end to marketing messages.
3. Ask for written confirmation of the start time and the accounts or brands covered. Ask separately how any remaining balance will be returned.

Keep the confirmation. Do not assume one request blocks every offshore casino or all your other accounts.

Unsubscribe from promotional emails, turn off app notifications and remove gambling apps. Consider gambling website blocking tools on each device you use; read their coverage, cost and removal process before installing. No tool should be treated as a guarantee that every access route is blocked.

Ask a trusted person to help you follow your plan and make time for another activity when you feel an urge to gamble. Gambling Therapy’s guide to urges suggests ways to prepare for these moments. Getting support does not require sharing banking passwords, OTP codes or identity documents.

RTP is a theoretical return over the long term, not a promise for your session. A 96% RTP, for example, does not mean that staking 100,000 VND returns 96,000 VND to you. A session can end with the loss of the entire amount you brought to play.

Playing longer to “wait for the RTP” does not guarantee recovery of losses. Your limits still apply when a game advertises a high return.

Wagering is the total qualifying stakes required under an offer’s terms. A balance can be reused across rounds, so that total does not mean you must deposit the entire amount at once. It also does not forecast your loss or profit.

Game contribution, deadlines and maximum bets can change what completion requires. Do not deposit more or continue gambling just to preserve a bonus. When you need to stop, ask support about cancelling it and handling the balance instead of trying to finish the wagering.

Can I seek help about someone else’s gambling?

Yes. You can use Gambling Therapy to discuss the impact on you. Choose a calm moment to talk about specific things you have noticed and set boundaries around your own money. Helping someone does not require funding further gambling.

Do I need a diagnosis before asking for help?

You do not need to wait for a diagnosis to talk about what worries you. You can ask for support even if you have not decided what to do next.